Refund Policy.

1. Overview

This Refund Policy explains how refunds and cancellations work for services purchased from iWeb Concepts LLC. It summarizes the payment, cancellation and refund provisions of the iWeb Concepts LLC Service Agreement. If this policy and a signed Service Agreement or Exhibit A Service Order conflict, the signed agreement controls.

2. Orders Before Acceptance

Submitting a package online is a request. If we decline your order, or you withdraw it before we accept it in writing, no payment is owed. If you paid anything before acceptance, it is refunded in full.

3. Invoicing and When Work Begins

Our first invoice is issued by the next business day after we accept your order and is due within 15 days. Recurring monthly fees are billed in advance and are due on the 1st of each service month, with each invoice issued on the 15th of the prior month. Work begins after payment and receipt of the onboarding materials we need.

4. Onboarding and Setup Fees

Onboarding and setup fees cover account setup, discovery, strategy, configuration and launch preparation. They are billed once on your first invoice.

• Refundable in full if you cancel in writing before onboarding work begins.
• Non-refundable once onboarding work has begun, because the work is performed up front.
• Applies to both Month-to-Month and 12-Month Agreements.

5. Month-to-Month Services

Month-to-month services renew automatically each month. You may cancel with 30 days' written notice to support@iwebconcepts.com. Cancellation takes effect 30 days after we receive your notice, or on a later date you specify.

• Fees for a service month that has already started are not refundable for a convenience cancellation.
• You are not charged a new full month solely because of a partial notice period; any partial period is prorated.
• Fees remain payable for services provided through the cancellation date.

6. 12-Month Agreements

12-Month Agreements receive a 15% discount off the month-to-month rate for monthly services. You may end a 12-month service early with 30 days' written notice.

• You repay only the cumulative discount actually received through the termination date, plus earned unpaid fees and approved non-cancelable third-party commitments.
• Future unused months are not accelerated or charged.
• No discount repayment applies if you terminate because of our uncured material breach, or if we end the service for our own convenience.
• Monthly fees already billed for a started month are not refunded for a convenience cancellation.

After the initial 12 months, services continue month-to-month at the disclosed month-to-month rate unless both parties agree to another fixed term.

7. One-Time Projects

One-time projects include landing pages, lead generation funnels, automation setup, reputation programs, courses and community setup, A2P registration service, list cleaning and similar fixed-price work.

• If you cancel before work begins, your prepayment is refunded in full, less any approved third-party costs already incurred.
• If you cancel after work begins, you pay for documented work performed and approved non-recoverable commitments, capped at the accepted project price. Any remaining unearned prepayment is refunded within 30 days.
• Completed and delivered projects are not refundable, but are covered by our correction commitment described below.

8. Advertising Spend and Third-Party Costs

Advertising budgets for Google Ads, social advertising and other platforms are paid directly by you to the platform and are not collected or refunded by iWeb Concepts. Management fees follow the monthly service rules above.

Third-party charges, such as carrier and A2P registration fees, domain registrations, software licenses, stock media and other pass-through costs, are non-refundable once submitted or purchased on your behalf with your approval. Where a third party issues a refund or credit to us, we pass it through to you.

9. Service Quality and Corrections

We perform all work with professional and workmanlike care consistent with your accepted scope. If a deliverable has a material deficiency, tell us promptly and we will correct it at no added fee. If we cannot cure a material breach within the cure period in the Service Agreement, you may terminate and receive a refund of unearned fees.

Because marketing results depend on factors outside our control, refunds are not issued based on rankings, traffic, leads, reviews, sales or other results, which are not guaranteed.

10. If We End a Service

If iWeb Concepts ends a prepaid service without a breach by you, we refund the unused portion of that service.

11. How to Request a Refund or Cancel

Send your cancellation notice or refund request to support@iwebconcepts.com from your notice email on file. Include your business name, order number and the services involved. We confirm receipt within two business days.

• Approved refunds are issued to the original payment method within 30 days.
• Billing questions and invoice disputes should be raised promptly with supporting details. Undisputed amounts remain due on their due date while we review.

12. Chargebacks

Please contact us before disputing a charge with your bank or card issuer so we can resolve the issue quickly. Filing a chargeback does not cancel a service; cancellations require written notice as described above.

13. Changes to This Policy

We may update this Refund Policy from time to time by posting a revised version with a new effective date. Updates do not change the terms of a signed Service Agreement for its current term without mutual written acceptance.